Friday, 2 May 2014

Inclusion Matters, or does it?

More than a year has passed since I was referred to the NHS mental health service, Inclusion Matters, and it seems I might have eventually got my "initial assessment". 


Early in 2013 I was referred by my GP to the Inclusion Matters mental health service. I called the opt in number after following what the referral letter stated. I was told that the woman who deals with my area was not yet in the office and that after leaving my contact number she would call me back. I was then asked if they could leave a message on that number should I not be available to which I replied yes. The call back never came and I moved home about a month later so in the unlikely event that they did call back after this time I was unable to receive such calls. 

In January 2014 I was referred to the Inclusion Matters mental health service by my GP after I had to visit hospital due to self injuring. I followed the instructions given in the referral letter and called the opt in number after waiting 2 days. I was told that the woman who deals with my area was not yet in the office and that if I left my contact number she would call me back. I was then asked if they could leave a message on that number should I not be available to which I replied yes. 

The call back never came.

After 2 weeks I went back to my GP who advised me to keep calling until they actually do what they are supposed to do. I called many times over the following weeks and eventually I actually managed to get through to the woman who deals with my area (despite being told countless times that they would call me back when she is in or when she is not busy). Feeling relieved that I was actually getting somewhere I thought an appointment was forthcoming. Instead I was told that they had no record of a referral since 2013 and that I would again have to go back to my GP to get one. The woman also said I'd need to wait "at least 4 days before ringing" despite the referral letters always stating 2 days.

It took nearly 3 months to get in touch with the right person at Inclusion Matters and then despite the fact that I had seen my GP send the referral fax in January 2014 they deny it even existed.

I made yet another appointment to see my GP within 2 days of being told by Inclusion Matters that they had not received my recent referral. My GP was not at all happy with Inclusion Matters and sent a new referral on 25th March 2014 which I again saw being faxed. 

I waited the 4 days as I was told by the Inclusion Matters woman and called the opt in number. Oh what a surprise to find that the woman for my area was busy and she would take my number, call me back or leave a message for me if I'm not available.

The callback never came yet again. 

I tried again a few days later and got the same response. I've since come to the conclusion when Inclusion Matters say I'll get a "call back" what they actually mean is "we don't give a damn about you and the only way you are ever going to be dealt with is if you are lucky enough to choose a time to call when they aren't busy", no matter how many times they say otherwise.

I had given up. I needed to see my GP for a check up and to get more medication soon so I told myself I'll tell her again what has happen with regards to Inclusion Matters and no doubt she would lodge an official complaint or something similar as she would not be happy.

The 25th Anniversary of the horrific Hillsborough tragedy came and Inclusion Matters posted the following Tweet:
Which I found laughable. How do they expect to help someone who has been dealing with such a horrific event for 25 years when they can't even make a simple callback to some who has been trying to get help from their service for 4 months?

I responded to their Tweet:

I emailed and explained to them everything that had occurred since my 2013 referral to the mysterious missing referral and the most recent referral and the "callbacks" that never took place. I was hopeful that maybe now I would be able to get the help I have been trying to get from Inclusion Matters since 2013. 

April 25th arrived and I received a letter from Inclusion Matters (no single person just signed as Inclusion Matters). The letter makes out it's my fault that I was not getting the help I was referred for. Stating "we are happy to reinstate your referral from 27.03.14". If they had actually called me back then there would have been no need to reinstate anything it was Inclusion Matters that caused the referral to lapse. I called them, it wasn't my fault that every time I called they said they'd call me back and then didn't. 

Despite all of this I again called Inclusion Matters to opt in and in this letter I was given a different number to call. When I called the new number I was then told I had called the wrong number even though this was the new number given to me in the most recent letter I had received. I eventually got through to the right person and after more than a year I now have a date and time for my initial telephone assessment. It still however remains to be seen if they'll actually call me as they don't seem to like doing that.

The whole point of being referred to the Inclusion Matters service was to get help in dealing with various mental health problems I am dealing with yet so far the only thing it has done has made them much worse.

02/05/2014


Depression Questionnaire (PHQ9):
Your Depression Score is 27/27

Anxiety Questionnaire (GAD7):
Your Anxiety Score is 21/21

Wednesday, 15 January 2014

Life Is Just Manipulative Hokum

I haven't posted anything on my blog for a while. I haven't been mentally or emotionally up to it or anything else for that matter. 

Events of the past few years have lead to me coming to a stark realisation that my whole life up to 2013 has been a whole mass of messed up lies and manipulation. This has resulted in me entering the darkest and lowest phase of my life to date. 

Attempted suicides and self-injury have played a huge part in my life and has been much more intense over the past few months. Nothing seems to help. Being referred for help from the local mental health service, Inclusion Matters, is all well and good but when the person who is meant to deal with my area is never available then my referrals are just stopped in their tracks.

I have no idea how I'm supposed to move forward from this. Those that are paid to help seem unwilling to do so and there are less and less people I can trust let alone look to for help. Everything I thought and was taught was right and true was all just manipulative hokum devised by those who I was lead to believe loved and cared about me. 

I feel trapped, lost, abandoned and alone. Ending things seems the best option unless another unlikely solution rears it's head.





15/01/2013

Depression Questionnaire (PHQ9):
Your Depression Score is 27/27

Anxiety Questionnaire (GAD7):
Your Anxiety Score is 21/21

Saturday, 8 June 2013

Happy Kitty

Jasper is eating much better now he has had time to realise he is king of this house. He is savouring his food and no longer gets edgy looking for his bully of a brother. He has really come out of his shell and seems much happier than I've ever seen him. He is enjoying the new environment outside and has made some new friends and enemies in the local cat community which is thriving where we live. It is so great to see him so happy and chirpy. I've missed him being like this.

It's things like this that make life worth living.





09/04/2013

Depression Questionnaire (PHQ9):
Your Depression Score is 19/27

Anxiety Questionnaire (GAD7):
Your Anxiety Score is 18/21

Monday, 13 May 2013

A New Beginning?

Today I officially move into my new home. It all happened so quickly. I didn't expect to be offered a new home so soon after signing up. Today I get to hopefully have a new beginning.

Gone is the foul smell of dog pee and poop, gone is the mould that was plaguing the bedroom wall, gone is the constant blame for things that others had done, gone is the lack of privacy and the feeling of not belonging. I give a huge welcome to peace and time to deal with my illness at my own pace without family trying to force me into things I'm not mentally or physically ready for. I can live without fear of my belongings being destroying by dogs and their fouling whilst their owner just laughs. I can enjoy living in my own space without anxiety of not knowing who or what is coming and going at all hours of the day and night. Never again will I make the mistake of a house share situation with family who don't give a damn about anyone but themselves and people I don't know. It was the worst time I've had in my life and any progress I had made with my illnesses was eradicated.

Hopefully going forward life will be worth living.





13/05/2013

Depression Questionnaire (PHQ9):
Your Depression Score is 20/27

Anxiety Questionnaire (GAD7):
Your Anxiety Score is 18/21

Wednesday, 17 April 2013

Assessment Done... Now To The Waiting

It's over and done for now. Now I Just have to wait on their decision which will be just as bad as the stress of the assessment. I can't wait for it to be over and done with. If it wasn't for the lack of empathy from my family I might have been able to cope better.





17/04/2013

Depression Questionnaire (PHQ9):
Your Depression Score is 27/27

Anxiety Questionnaire (GAD7):
Your Anxiety Score is 21/21

Tuesday, 16 April 2013

Support or Not?

Tomorrow is causing me no end of stress, anxiety and agitation and it's really getting me down just thinking about it. With all of the bad publicity that ATOS has had over the past 5 years or more I'm dreading attending the assessment. My GP doesn't think I'm in the right mental state to be working at present and neither does my therapist nor my counsellor and with the amount of time I have to spend in different sessions trying to get control over my mental health I don't have time to work at the same time and doubt any employer would permit me time out every few days to attend these sessions. I look forward to the day I can be back amongst others who are employed but at present my mental illnesses don't make that a viable prospect. 

I'm so tense and agitated I haven't been able to sleep much at all. I just want supporting until I recover and am able to have some sort of normality back in my life which has been the goal for at least 5 years but is still such a long way off. I have made significant ground since I first started suffering but there is still a long way until the end unless an alternative ending occurs in the mean time and I often get so stressed and depressed that I think of creating my own ending (and have attempted a few times in the past few months alone - which I'm not proud of). I just hope that I am assessed properly so I can continue to make my way towards overcoming or at least managing my mental health.




16/04/2013

Depression Questionnaire (PHQ9):
Your Depression Score is 27/27

Anxiety Questionnaire (GAD7):
Your Anxiety Score is 21/21

Tuesday, 9 April 2013

DWP, Ingeus, ATOS and Incompetance

After a week, lasting just 92 days, I finally get a new Ingeus appointment yet I still have no control of my life as it has been placed in the hands of people who are continually showing, despite them claiming the opposite, that they honestly don't care about me or my health problems. The only problem is on the same day I already have a hospital appointment to attend that I've been waiting seemingly forever for. It looks like I'll be waiting another "week" when I have to reschedule this new Ingeus appointment.

I also have to attend an ATOS assessment next Wednesday which has sent my already high levels of depression, anxiety, stress, and agitation through the roof whilst causing my mental state to crumble even further especially with all the publicity ATOS have had over their incompetence and their immoral view on people who are ill and disabled. 

It seems that whilst I'm suffering with my mental health problems I'm at the mercy of the DWP and the companies of incompetence, no compassion and no common sense that they choose to use to abuse the vulnerable.




09/04/2013

Depression Questionnaire (PHQ9):
Your Depression Score is 27/27

Anxiety Questionnaire (GAD7):
Your Anxiety Score is 21/21